I’ve had a couple of great customer service experiences with some vendors lately, so thought I’d make mention:
- Rich Dando at Warlord Games allowed me to add some decal sheets to an order that were not made available separately from their plastic model kits. This got a bit mucked up, and he went well above and beyond to get it corrected quickly and with no fuss. He also wound up including a somewhat difficult to obtain figure with my order at no additional cost.
- Russell “Rusti” Gregory at Crossover Miniatures reshipped an order that the post office mislaid, was remarkably easy to communicate with, and added a freebie to my order.